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Spotlight On Success: GetStaffed

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Our ‘Spotlight On Success’ series takes a look at the people we work with, to showcase their talent and look at what really makes them successful.  

 

We’re big believers that it’s important for entrepreneurs & business owners to surround themselves with successful people. It’s not just about networking or getting advice from others. The people you interact with on a daily basis can impact upon the way you feel, think and act. We’re proud to have a wide network of successful, driven & experienced clients and contacts to surround ourselves with, and provide our clients with an environment conducive to successful business.

 

In this edition, we turn our attention to fifth floor resident success story, GetStaffed. They’ve received a considerable amount of attention recently, with a string of high value client wins and continuous growth.

 

Who are they?

GetStaffed are a Preston based staffing solution provider, with a national footprint. They’re headed by young entrepreneurs Tom Havlin & Tom Craig, two highly driven individuals who aren’t afraid to get their hands dirty.  

Tom Havlin (Managing Director) & Tom Craig (Operations Manager)

 

What do they do?

They’ve got a proven track record of providing high quality staff for the events and promotions industry. They don’t just recruit and supply a team, they invest in the personal development of their staff, meaning their clients receive the absolute best in service and expertise. They provide everything from bar staff and managers, to brand promotion teams and mobile bars.

 

Find out more about what they do here…

 

Who do they work with?

GetStaffed work with clients across the UK of various sizes, predominantly in the events and promotions sectors. They’ve provided mobile bars for small functions, through to large teams for established festivals like Creamfields & large venues such as Victoria Warehouse.

 

They’re in high demand, meaning that they’re constantly recruiting and training high quality staff for events across the country, 7 days a week. If you know someone who might be suitable, fill in an application form here…

What makes them successful?

The drive and determination of the directors and management is without a doubt one of the key critical success factors for GetStaffed. The ‘hands on’ approach from these individuals ensures that the company ethos is adhered to at all times, and their reputation grows from strength to strength.

 

Jack Barron, Marketing Director at Cotton Court says:

 

“In addition to strong leadership, a considerable factor in their success is the amount they invest in their own people. The training and routes of progression offered to their staff ensures ‘buy in’ from people at all levels of the business.

 

The management are approachable, but more importantly, they care about the individuals who work for them as much as they do their clients. That is how you win and retain high quality, loyal staff. It’s these staff that are their true selling point and are the foundation of their extremely good reputation.”

 

When asked what he thought made them successful, Managing Director of GetStaffed, Tom Havlin said:

Tom Havlin, Managing Director, GetStaffed

“We’ve built a solid reputation for being reliable and for providing high quality of staff to events across the country. I think our major point of difference, what sets us apart from our competitors, is the time and money we spend on the development of our team, whether that be team building and social activities, or personal professional development.

 

 

 

 

 

We’ve got a big team, but myself and Tom Craig know every single one of them, and we’re always at the events ensuring the reputation of the brand is upheld. We’ve had some big client wins recently which are helping to stimulate the growth of the business, with much of that additional revenue going back into staff training and development. We believe we’re successful because of the people we work with, and we win their commitment and loyalty by demonstrating it ourselves.”

 

How can you find them?

You can get in touch with GetStaffed by email at: info@getstaffeduk.com

Visit their website at: http://www.getstaffeduk.com/

Or call them on: 01772 921107

How can you ensure customers pay on time? And what to do when they don’t!

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When you go above and beyond for clients, you expect to get paid just as fast. The biggest disappointment for a small business owner is when those expectations are not shared by the client when the invoice is due for payment.

Staying silent and hoping they will pay on time out of courtesy is not the way forward. You need to find a better way and fast, so here are our top tips on how to get your clients to pay on time…

  • Make it Convenient:

Arrange a set date each financial period when it is convenient for your client to pay, ensuring they are expecting and prepared for the invoice can also ensure they pay it on time! This tip also shows your clients that you are flexible with when they pay and that you want to make the transaction as easy and stress-free as possible for both of you.

  • Using technology:

Stop using paper to send your invoices as it is a prone way for your clients to make excuses as to why they haven’t paid I.E It got lost in the post. Instead, offer them an online invoicing process with the ability to pay there and then. There are plenty of online cloud-based accountancy and invoice websites. Some of these include Xero; The Sage Group; Go Daddy also Chaser a credit control software. Chaser and Xero are seamlessly integrated meaning that you won’t have to input and data as it uploads automatically from Xero.

Go Cardless is also a renowned website which chases your payments for you o ensuring you spend no more time following up late payments.; late payments or bad debt. Like chaser, you can also import all of your information from other websites, whether that be Xero or Sage 50.

We have many clients within our business centre that are always willing to help small business. If you would like any information then just email us on info@cottoncourt.co.uk and we will pass on your information.

  • Switch to a recurring billing:

If you’re the type of entrepreneur who has different billing dates each month, then you may need to rethink your strategy. However, if you choose to partner with a recurring invoicing system, you may find that your client remembers to pay on time EVERY time.

  • Nurture your client’s relationship:

If you have a good relationship with your clients then you should have respect when it comes to getting paid on time. If you both get to know how each other work then it will make it easier if you need to pick up the phone and ask about your payment.

  • Speed up your invoicing delivery:

If you improve your payment delivering terms to every two weeks rather than monthly or even weekly. Then this may help the client by training them to become timely with payments. Meanwhile, you get paid more often so timing becomes less of an issue because your cash flow will also improve.

  • Reward early payers:

Instead of an “overdue fee” implement a system that takes a set percentage of your client’s bill if they pay within three days or less of receiving the invoice. This may seem like your losing money but will strengthen yours and your client’s relationship as then will pay early because who doesn’t like a cheaper bill!

  • Get expert advice:

Every small business owner has the same approach when running their business “Hands-On”. But if the cash flow is a growing concern, then take a cue from bigger Companies and contact a financial advisor. They can provide the skills, information and discipline you need to get your finances back on track.

  • Collecting overdue accounts:

Despite your best efforts, there will likely come a time when a client will miss a payment deadline. How you react and respond to the situation can make a big difference.

The number one step is to get in touch immediately! You may feel like you should wait and hope they pay. However, with each passing week, you’re less likely to get paid.

After 30 days, start charging interest. You should have a payment policy which will specify your terms of overdue payments. Be sure to include your late payment fee on any subsequent invoices you send.

Continue getting in touch with your clients as they will need significant “nagging” to make their payment. Every time you get in touch with your client make sure to indicate your payment terms and the amount of interest that has occurred…

UPDATE: Barnardo’s Christmas Toy Appeal

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Every year on the run up to Christmas we turn our thoughts to a very special cause and the people that it supports.

Barnardo’s supports over 400 vulnerable young people between the ages of 0 – 25 across Lancashire. Each year we ask businesses to dig deep into their Christmas spirit and help us to ensure that none go without a gift to open on Christmas Day.

This year we’ve teamed up with Blog Preston to spread the word to even more people, asking businesses and individuals alike, to help up put a smile on a child or young persons face this Christmas.

  

We’ve been receiving gifts for a number of weeks at our Cotton Court Business Centre reception, which is just off Church Street in Preston City Centre. But time is running out.

In order to get the gifts to Barnardo’s in time for Christmas Day we have to close our appeal on Thursday 14th December at 5pm. We’ve had a good response, but are still some way from reaching our target. We need your help on the final push!

If like us, the thought of a child being without a gift on Christmas Day morning is heart wrenching, then please consider donating a special Christmas gift. You can drop off your gift our reception between the hours of 8.30am & 5pm during the week. Alternatively, we’ve also teamed up with local partners to enable you to donate out of office hours.

Our approved out of hours drop off points for evening and weekends are:

Stratos, Avenham Street, PR1 3BN

Glovers Bar, Glovers Court, PR1 3LS

The Wellington, Glovers Court, PR1 3LS

East z East, Church Street, PR1 3BQ

We’re extremely grateful to those who’ve already donated and made a difference this Christmas, and look forward to (hopefully!) seeing you this week.

If you’ve got any questions or want to find out more, email us at info@cottoncourt.co.uk or call us on 01772 507 767.

The Cotton Court Team

Spotlight On Success: UK Media & Events

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As part of our ‘Spotlight On Success’ series, we’re looking at some of the success stories from our Cotton Court community both past and present.

We’re immensely proud of the people we work with, and want to give praise where praise is due! We’re massive believers that you are a product of the company we keep, so it’s important to us to work closely with our successful clients and to nurture the up and coming businesses that call our 19th century mill home.

To launch the series, we’re looking at UK Media & Events (UKMAE) who’ve been residents of Cotton Court’s second floor for nearly 2 years.

Who are they?

UKMAE are a full service creative media & events company that operate nationally across a variety of sectors. They’ve got over 30 years industry experience, and the team is made up from a diverse set of skills and backgrounds.

What do they do?

UKMAE don’t like to be pigeonholed. One week they may be running a conference, the next they’re doing a Christmas light switch on. No two weeks are the same, which is owed and contributes to their varied experience and adaptability over 30 years.

They conceive, plan & manage events, and they do it well. Their client base ranges from SME’s and local councils, to international brands. Their services are truly scalable and bespoke to the requirement of each client.

Their wide ranging experience means they’re well positioned to design & create every aspect of the print, digital, merchandise and display materials that accompany your events or marketing campaigns. In addition they can even arrange sponsorship opportunities at major events, aligning your brand with the perfect target audience and gaining you maximum exposure.

Find out more about what they do here…

 

Who do they work with?

UKMAE have a long client list from small SME’s, through to brands like Vauxhall, United Utilities, UCLan, Lancashire County Council, Kia, international giants Bauer media group and many more. Their scope of operations are national, but their home is here in Lancashire, and we’re incredibly happy to have them as part of the community here at Cotton Court. They’re certainly well known and considered some of the bigger personalities within the building!

   

What makes them successful?

Their wide range of skills and experience make them adaptable and of course contribute to their success. But from an outsider looking in, it’s clear that the personalities within the team, as well as their drive and passion for events is what really gives them their point of difference and ‘X-Factor’.

Jack Barron, Marketing Director at Cotton Court says:

“From a business perspective the ability to scale their services and overall operation is a huge asset, as is their extensive network of contacts and suppliers.

In an ever changing marketplace, and indeed world, the ability to adapt to the environment & requirements of the market is the key to success, and these guys have a great ability to do that”

When asked what he thought made them successful, Managing Director of UK Media & Events, Danny Bee says: “ We have spent years within the industry harvesting a network of suppliers that we wholeheartedly trust, enabling us to leverage their varying skill-sets to produce the best service possible for our clients, offering great solutions for any budget. Our business model is based on our great relationship with our suppliers enabling us to provide one element of an event, from a single piece of equipment hire to absolutely everything often at a price no more than if our client was to source it all themselves and doing all the work in the process.

How can you find them?

You can get in touch with UKMAE by e-mail at: hello@ukmae.com

Visit their website www.ukmae.com

Or call them at: 0800 999 4414

 

UK Media and Events have got the X-Factor!!

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UK Media & Events produced Grace Davies (X Factor finalist) homecoming show at Cathedral Square, Blackburn last Wednesday (29th November). This is what they had to say about the event:

“We were contacted by ITV 48 hours prior to the event happening and in that time organised every production element, arranged all infrastructure and delivered a seamless and successful event.

In the 48 hours, we coordinated and implemented all arrangements for the staging, sound, lighting, LED screen, full crew, live cameras and operators, security barriers and fencing, medical and full ground

protection (covering all grassed areas).

Thousands of people attended (4-5k) and the support for Grace was outstanding.

We pride ourselves on our adaptability and flexibility, and this successful event is the proof in the pudding!”

Great achievement by our clients…..keep up the good work!

The Five Common Types of Procrastinator

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The Procrastination Problem

We’ve all been there. You’ve got an important assignment, project or task to complete, and you’re sat doing everything else except the one thing you really should be. Checking Facebook, having a natter, doing the ironing…that my friends is procrastination. The sworn enemy of the small business owner and entrepreneur. 

 

It isn’t just SME’s that are affected by procrastination. Top executives of blue chip companies invest large sums of time and money into defeating their procrastination problem. Silicon Valley tech giant executives are well known for their forward-thinking approach to improving their productivity. They’ve been reported to experiment with everything from meditation and yoga, to trying cognition enhancing (apparently!) drugs. They have tried all sorts of weird and wonderful ways to beat procrastination, improve productivity and increase their creativity. It’s a problem we all face at some time, regardless of how successful we are or stage our business is at.  

 

I myself have suffered bouts of chronic procrastination. I remember the worst being when I was writing my masters dissertation. At 12,000 words in, I was getting in touch with old friends, swiping right on dating apps until my fingers were sore and researching completely unrelated topics on Wikipedia. Everything except finishing the next 10,000 words that were due in less than two weeks. It was frustrating, annoying and extremely stressful. I couldn’t work out why I was self-sabotaging so much, and the more stressed I got about it, the more I did it. It was a vicious cycle, and in the business world, one that can cost a lot of money. Luckily, I finished and printed my dissertation with 20 minutes to spare before the final deadline, and swore I’d never put myself in that position again. 

 

Cotton Court has a history of nurturing small businesses and a track record of helping them grow. One of the main factors that we’ve found stifles growth in SME’s, is a dip or lack of productivity from their main driving force, their owners and managers. That got us thinking how we could help more small business owners, so we’ve created a series of blogs and free downloadable resources to help SME owners improve their productivity. 

 

I’ve eventually found ways to defeat my procrastination when it does rear its ugly head (which it did when writing this blog article!) You can see how in this free e-book that myself and the team at Cotton Court have created, download it HERE now. But in order to treat the symptoms, you first have to diagnose the problem.  

 

The Types of Procrastinator 

 

A recent article by INC, the well-known American online publication for start-ups and SME’s, explains the five common types of procrastinator. Do you fit into any or a number of these categories? Let me know which one you are, drop me an email and I’ll be happy to talk about which type of procrastinator I am and how I overcame it with ease! 

 

  1. The Perfectionist 

 

The perfectionist is always trying to avoid being embarrassed by mistakes and uses the quality of work as an excuse for not finishing it. This procrastinator is very common, hiding behind high standards to negate any negative perceptions of work not being completed. These procrastinators may spend too much time on one component of the overall project, or leave it all to the last minute.  

 

  1. The Imposter

 

The imposter is the procrastinator who is afraid of being revealed as unqualified, inferior or out of their depth. Putting off work helps them avoid the risk of being ‘found out’. If you’re suffering from this type of procrastination, it may well be that you’re surrounded by people who are hard to please or that you perceive to be better at/know more about your job than you. 

 

  1. The Dread-Filled

 

I’m a big believer that you produce your best work when you enjoy it and find it interesting. It’s the ultimate motivator, and getting started (and keeping at it!) is mostly easy. However, sometimes we all have those tasks and jobs to do that we just don’t want to do, so we put them off. These are the dread-filled procrastinators.  Most people will fall into this category at some point or another. 

 

  1. The Overwhelmed 

 

When you’re faced with a lot of work, it’s quite often hard to figure out where to start. This means sometimes we just don’t start at all! Or at least not for a while. It may be that you’ve bitten off more than you can chew, your boss is piling on the work or that you’ve just not managed your time effectively. 

 

  1. The Lucky

 

The Lucky are the procrastinators who do it without fear. They think they do their best work with short deadlines and under pressure. Personally, I think this type of procrastinator is a cop out. More often than not, they’re likely to be one of the other 4 types of procrastinator, hiding behind another excuse for not getting the work done and effectively managing their time. It might be that they’ve had a history of working this way without any negative consequences and therefore in their mind it works for them, but they’re likely to get caught out one day.  

 

 The Solution

So now you’ve seen the main five types of procrastinator, which one do you feel you’re most like? Are you a strong mix of a few of them, or maybe you’ve got a recommendation for more types of procrastinator? Let us know! 

 

Now you’ve identified your type of procrastination and the reason you do it, you can work towards defeating it when it arises. Like an ex-girlfriend/boyfriend, you’re always going to bump into it when you least want to. It’s not something that can be cured. It’s how you handle it when it arises that matters the most. Luckily, along with the rest of the team at Cotton Court, I’ve created a free e-book… 

 

Brain Hacking: The 5 Steps for Beating Procrastination

 

It’s the first in a series of free e-books we’ve created to help SME owners and entrepreneurs increase their productivity. It gives our 5-step process for defeating procrastination and increasing productivity.  

 

Procrastination and dips in your productivity can cost you and your business time and money. Luckily there’s a few simple things you can do to ensure that you’re on the ball, and focus on those essential profit winning activities.  

 

I hope this blog has been insightful and in some way, helps you to overcoming your procrastination and productivity issues. Best of luck! 

 

 

 

Preston wins back talent from Manchester to support growth 

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Preston based group of companies hires new Interim Marketing Director to support local growth  

 

The Preston based group that operates Cotton Court Business Centre and operates a number of leisure, tech and property businesses, has appointed an Interim Marketing Director on a 6-month agreement to support a period of growth & development.  

Jack Barron, who is originally from Preston, joins the group after a number of years living and working in Manchester. The 30-year-old initially moved to Manchester to pursue a career within a city centre media agency, working his way to becoming a director in the company, and achieving his Masters from Manchester Metropolitan University.  He broke away last year to set up his own consultancy business, specialising in helping small to medium sized businesses, a business he still operates across Lancashire & Greater Manchester. 

“I couldn’t be happier taking on this role with the Cotton Court Group. There are a wide variety of businesses within the portfolio for me to get stuck into and do good work for, but I’m especially looking forward to working on the Cotton Court Business Centre side of things. My passion is helping SME’s, which aligns perfectly with what Cotton Court have been doing for many years.” The former UCLan student said. 

 

“There’s loads going on at Cotton Court in the very near future with the pods being built, expansion of our service offering, the free events and resources we’re running for small businesses and a number of things that haven’t been announced yet. It’s not just a period of growth for Cotton Court, it’s a period of growth for Preston. You only have to look at the recent investment in the City Centre and Queens retail park. I’m glad to be back and to be a part of it.” He continued. 

 

 

The Cotton Pods are a new development at the Church Street site, announced in September of this year. Utilising specially adapted shipping containers to increase the overall capacity of the site, they’re expected to be in operation early in the new year.  

Managing Director Robert Binns comments “Since the conversion of Cotton Court into a business centre, we’ve been the catalyst for a significant number of start-up businesses. We don’t intend to stop doing that any time soon, but in order for us to help more businesses we need more capacity. That’s what these pods will offer. As well as being responsible for helping us with our growth, one of Jack’s responsibilities will be to help steer the growth of our customers and other local businesses. Having worked with him before over the years, I’m confident we’ve got the right man for that job.” 

 

Big Plans: How the Cotton Pods will look at the Church Street site

Cotton Pods: Another angle

Big media hubs such as Manchester and London have historically been responsible for taking much of the young talent out of the smaller towns and cities such as Preston. The recent development and investment into Preston could prove to be a turning point for retaining & attracting that talent. The Cotton Court Group aims to build on that more by funneling new Manchester based talent through its new Media City office on Salford Quays, and back towards its other businesses in Preston. 

“It’s very positive news to learn about Cotton Court’s expansion plans.  As a city we’ve already seen the business centre grow and develop to support many fledgling businesses and the wider city community.  The organisation has actively embraced city life and are exemplary in their corporate social responsibility strategy.  2018 will be an exciting year for the city and it’s great that businesses like Cotton Court are pushing from the front to add value to Preston’s city centre” said Mark Whittle, Manager at Preston Business Improvement District. 

Already in post, Jack has started work on a number of important projects. “I’ve really hit the ground running thanks to the support of Robert and the team. I think it’s especially nice and certainly reflective of the group ethos, that my first project was working on the Barnardo’s Christmas Toy Appeal and the next one was involvement in a free event for local entrepreneurs and business owners. I’m looking forward to working across the group portfolio but especially working with local small businesses to help them develop & grow alongside the rest of the City”. 

 

 

19th Century Mill: Still home to hard working Lancastrian’s

 

Cotton Court is an old 19th Century Mill, providing incubation for start-ups and services for small to medium sized businesses. It provides physical office space, hot desks and conference space, as well as virtual & administrative services. It acts as the flagship business and headquarters for the Cotton Court Services group, which boasts a portfolio of leisure, property, tech and social enterprise operations.  

 

 

 

 

 

 

 

 

Barnardo’s Christmas Toy Appeal

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We are calling all Lancashire businesses to join us in supporting children’s charity Barnardo’s by donating a gift that we can give to a young person.

We have organised a Toy Appeal for local children and young people since 2013 and with the support from local businesses we have helped hundreds of children.

We’d love it if your business or networking group would join us and collect donations on behalf of your staff or networking group.

Barnardo’s support over 400 vulnerable young people from 0-25 years old, throughout the year across the Lancashire area. Presents for teenagers are particularly valuable as young carers and homeless units are most in need of presents.

Barnardo’s have also advised that the gifts are best not wrapped, and we can also accept gift vouchers.

Donated toys can be dropped off at Cotton Court Business Centre during the hours of 8:30am – 5:00pm Monday to Friday.

Over the years, millions of children and young people have benefited from gifts donated to Barnardo’s. By giving a gift to our Christmas Present Appeal you can make a real difference in someone’s life at Christmas.

Barnardo’s is a British charity founded by Thomas John Barnardo in 1866, to care for vulnerable children and young people. As of 2013, it spends over £191 million each year on more than 800 local services, aimed at helping these same groups. It is the UK’s largest children’s charity, in terms of charitable expenditure. Today, Barnardo’s provides a comprehensive range of local support, counselling, fostering, adoption, education, residential and training services for more than 100,000 children, young people and their families. The charity works to transform the lives of vulnerable children and young people, and aims to enable them to fulfil their potential.

If you would like any further information on how to help a child in need this Christmas please contact us on 01772 507767 or email info@cottoncourt.co.uk

‘Cracking on with it’ in business

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Over the years we’ve been in business, we’ve developed a reputation as being the ‘go to’ guys for advice, or just to run ideas by. Our team is powered by a wide variety of disciplines, so we’re usually in a good position to help. The only thing that really holds us back is time.

Like most people in business, time can sometimes feel like it’s working against us. The hours in the working day fly by, and sometimes it feels as though you haven’t completed half of what you needed to get done. It can be frustrating, stressful and bad for business.

When people come and ask us for our advice or just to pick our brains, we always have the good intention of helping, but sometimes our complicated relationship with time gets in the way and we just aren’t able to.

We don’t like disappointing our friends and colleagues, so we’ve been thinking of ways that we can help as many people as we can, whilst not affecting all our essential tasks. We’ve decided to team up with Kennedy Ross Consulting to tackle that problem, and bring you a series of FREE events hosted at Cotton Court Business Centre. 

The events are aimed at helping business owners, managers or even just people thinking about starting a business overcome the main issues they face, and the main barriers to just ‘cracking on with it’ in business practice.

It doesn’t matter whether you’re currently on our Christmas Card list, an existing Cotton Court Customer or we’ve never had the pleasure of meeting. The ‘Cracking on with it’ events are free and open to anyone looking to be more productive, improve their business and develop their skills. 

The first event is just around the corner, with limited spaces filling up fast. If you want to further your skills and develop your business, sign up free of charge now. The first event is focused on a truly universally applicable skill, getting along with people. 

Relationships are just as important in business as they are in your personal life, and getting off on the right foot can make a marked difference in your businesses success. The event titled “Getting along with everyone within the first seven seconds” promises to be an insightful, fun and useful session, that is already generating lots of interest.

Click HERE to register your interest (opens in a new window)

 

or call us on 01772 507 767

 

We look forward to seeing you there!

Grace joins the Lancashire Apprenticeship Ambassador network!

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Lancashire Apprenticeship Ambassador network is a country-wide drive to increase training and employment opportunities for young people and improve their skills. It was also established to allow businesses and employees a chance to see how beneficial it can be for a company to have an apprentice in the workplace. Lancashire Apprenticeship Ambassadors are all either current or former apprentice who was to talk about the highlights and benefits of taking part in the apprenticeship programme and help them find out more information. The ambassadors visit schools and careers fairs to speak to teachers, parents and children to encourage them to either take on or become apprentices.

I have chosen to become a Lancashire Apprentice Ambassador because then I can advise young people to consider an apprenticeship after school instead of college. Also, that apprenticeship’s are for anyone. I believe this network will allow me to meet a wide range of people, whether that be fellow ambassadors or people when out and about visiting schools and career fairs. Also, benefit me on how other businesses work and what each individual business entails

I decided to do an
apprenticeship so I can expand my skills in the workplace whilst still learn and stay in education. My role is varied and a typical workday involves me answering calls for either customer’s within the building when they’re otherwise engaged; answering calls for virtual offices which I then email to inform them so they can get back in touch. It also involves setting up and organising conferences which are held within the building on a daily basis; whether that be groups of 4 or 104.

On a daily basis, I also handle all the mail for our virtual office customers, office and desk clients. As well as, making sure all conference rooms are presentable and clean throughout the day and making sure our clients’ needs are met.

In the future, I would like to be in a job which I enjoy also one which will broaden my horizon for the forthcoming years. I would also like to say that I manage all virtual office customers and enquiries and that I would like to build my way up to a managerial role.